Archivolt Pty Ltd (ABN 21 695 802 432) ("Archivolt", "we", "us") respects your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What personal information we collect
We only collect personal information that is reasonably necessary for our business. This may include:
- Contact form details — your name, email address, company or organisation, phone number, the service you're interested in, approximate budget, and the content of your message.
- Technical information — your IP address (recorded in standard web server logs), browser type, and the pages you visit.
- Engagement information — details you provide to us while we deliver consulting, training, or advisory services, including information about your organisation's systems and projects.
We do not intentionally collect sensitive information (such as health, racial, or political information). Please don't include it in messages to us.
2. How we collect it
We collect personal information directly from you — when you complete our contact form, email us, book a meeting, or engage our services. Some technical information is collected automatically when you visit our website.
You can deal with us anonymously or under a pseudonym where that is practicable, for example when making a general enquiry. However, we will need your contact details to respond to you or provide services.
3. How we use it
We use your personal information to:
- respond to your enquiries and schedule calls;
- provide, manage, and invoice our services;
- maintain the security of our website and prevent spam or misuse; and
- comply with our legal obligations.
We will not use your information for any other purpose without your consent, unless permitted or required by law.
4. Direct marketing
We only send marketing emails if you have consented to receive them. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us. We comply with the Spam Act 2003 (Cth).
5. Third-party services
We use a small number of trusted providers to operate our website and business. They may process your information on our behalf:
- Web hosting and email — to host this website and deliver contact form messages to us.
- Google Fonts — our website loads fonts from Google's servers, which means your browser shares your IP address with Google. See Google's Privacy Policy.
6. Disclosure and overseas transfers
We do not sell, rent, or trade your personal information. We only disclose it to the service providers described above, to professional advisers (such as our accountant or lawyers), or where required by law.
Some of our providers (including Google) may store or process data outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those providers handle your information consistently with the APPs.
7. Cookies
Our website does not currently use analytics or advertising cookies. Third-party services we link to may set their own cookies when you visit them. If we introduce analytics in the future, we will update this policy.
8. How we store and protect it
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure hosting, restricting access to people who need it, and deleting or de-identifying information once it is no longer needed.
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
9. Accessing and correcting your information
You may request access to the personal information we hold about you, or ask us to correct it, by emailing hello@archivolt.com.au. We will respond within 30 days. We may need to verify your identity first. There is no charge for making a request.
10. Complaints
If you have a concern about how we have handled your personal information, please contact us first at hello@archivolt.com.au. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
11. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.
12. Contact us
Archivolt Pty Ltd
Email: hello@archivolt.com.au